Return Policy

Return & Refund Policy

At Thexpruther, we take pride in the quality of our ergonomic furniture and are committed to ensuring your complete satisfaction with your purchase. We understand that sometimes a product may not meet your expectations, which is why we have established the following return and refund policy.

Standard Products

For our standard, non-customized products, the following return policy applies:

Return Window: You may return standard items within 30 days of delivery.
Condition Requirement: Products must be in their original condition, unused, unassembled (if delivered unassembled), and in the original packaging.
Return Process: Contact our customer service team to initiate a return. We will provide you with a return authorization number and shipping instructions.
Refund Timing: Once we receive and inspect the returned item, we will process your refund within 14 business days. Refunds will be issued to the original payment method.
Return Shipping: The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.

Custom-Made Products

Due to the personalized nature of our custom-designed furniture, different terms apply:

Design Approval: All custom designs require your final approval before production begins. We strongly recommend reviewing all specifications carefully.
Non-Returnable: Custom-made products are non-returnable and non-refundable except in cases of manufacturing defects or significant deviation from approved specifications.
Modification Services: If you are not completely satisfied with your custom product, we offer modification services at a reduced cost within 60 days of delivery.

Damaged or Defective Products

If you receive a damaged or defective product:

Inspection Upon Delivery: Please inspect all products upon delivery and note any visible damage on the delivery receipt.
Notification Period: Notify us of any damage or defects within 7 days of delivery, including photographs of the issue.
Our Response: We will arrange for repair, replacement, or refund at our discretion. In such cases, we will cover all shipping costs.

Warranty Information

Our products are covered by the following warranties:

Standard Products: 5-year warranty against manufacturing defects in materials and workmanship under normal use.
Premium and Custom Designs: 10-year warranty on structural components and 5-year warranty on mechanisms and moving parts.
Electronic Components: 2-year warranty on all electronic components, including motors for adjustable desks and electronic controls.

Our warranty covers:

Structural integrity of furniture
Mechanical functionality of adjustable components
Significant deterioration of materials beyond normal wear and tear

Our warranty does not cover:

Damage resulting from improper use, accidents, or negligence
Normal wear and tear
Variations in wood grain, color, or texture in natural materials
Damage from environmental factors such as extreme humidity or dryness
Issues arising from unauthorized repairs or modifications

To make a warranty claim, contact our customer service team with a description of the issue and photographs. We may request an inspection of the product.

Cancellation Policy

Standard Orders: Can be canceled anytime before shipping with full refund.
Custom Orders: Can be canceled before production begins, subject to a design fee. Once production has started, cancellation fees apply based on the stage of production.

Contact Information

For all return, warranty, or cancellation inquiries, please contact our customer service team:

This return policy complies with Swiss consumer protection laws and EU Directive 2011/83/EU on consumer rights where applicable. If there is any inconsistency between this policy and applicable law, the applicable law will prevail.